• All sales, including shipping/handling, are final — no refunds.
• Membership Packages and its downloadable contents are not refundable.
• We will exchange any hard copy publication damaged during transit.
• The RV Ratings Guide Licensing Agreement prohibits the sale or transfer of our publication by other vendors, private or commercial. RV Consumer Group will take legal action against such a violation.

By clicking on the required field "I acknowledge the Policy / Terms" on the shopping cart page, you agree to the terms and conditions as set forth in this Site Practices & Policies page. It is your responsibility, as a consumer, to read this page.

Shipping:

Items requiring postal shipping will be shipped within 3 working days of order acceptance (we are closed on Fridays and major holidays).

Privacy Policy:

RV Consumer Group (RVCG) has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: rv.org
We use your IP address only to help diagnose problems with our server, and to administer our website's advertising program. Our site's registration form requires users to provide contact information (like the name and email address). We, and our member sites, use customer contact information from the registration form for billing verification only. We do not sell, rent, or share our mailing list.

This site may contain links to other sites. RVCG is not responsible for the privacy practices or the content of such sites.

Security:

RVCG has security measures in place to protect against the loss, misuse and alteration of the information you provide. The information is securely transmitted to our credit card processor and is never recorded or kept by us.

Choice Opt-Out:

Since we do not collect information for the purpose of sending any promotional materials or communications, other than pertaining to the specific transaction, our site currently does not provide a Choice/Opt-Out option.

Billing Name:

Your credit card billing statement will show the transaction under the name of RV Consumer Group.